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Our current openings are always changing. Check back frequently to see what we have added.

E-mail your resume to resume@ssimed.com. Please include the job title, job code and salary requirements. If you would prefer to mail or fax your resume to us, they can be sent to:

SSIMED LLC
P.O. Box 101
Windsor, CT 06095

Fax: (888) 323-3902

Customer Service Representative  

Job Function
To provide software application support to end users via telephone or on-site.

Essential Functions

1. Listens to customer question or problem and provides answers courteously from "most frequently asked" questions text in desk computer. Searches operations manual for answers to other questions
2. Tries to assist customer "troubleshoot" through installation or working problem with the software. Refers complex cases to customer engineer for assistance
3. Meets weekly with help desk team to discuss trends of inquiries and items difficult to answer
4. With experience, provides on-site training to customer’s employees
5. Attends training sessions on new products and provides input for development of user manuals for these products
6. Assists persons with disabilities to use the software, offering additional adaptive features if needed
7. Assists in staffing company exhibit at trade shows and conferences, answering questions about products and obtaining names of prospects

Qualifications
Two or more years of intense work-related experience with multiple software packages.  Skills in the use of the PCs, laptops, mouse, modem, fax, mainframes.  Strong telephone and interpersonal contact skills required.  Willingness to have telephone conversations monitored for quality performance.

Medical Account Specialists 

Job Function
Responsible for the day-to-day operations of the billing of client account(s).

Essential Functions

1. Works with client office on billing issues that arise
2. Performs payment posting in a timely and accurate manner
3. Performs coding in a timely manner for charge entries to be done (if required)
4. Communicates with insurance companies on billing issues
5. Answers patient phone calls
6. Works the ATB report in a timely fashion and documents on the patient’s account
7. Works effectively with other team members and provides coverage as needed
8. Performs other duties as assigned

Additional Responsibilities
While performing the duties of this job, the employee is regularly required to sit and talk or hear use hands to type and handle items. The employee is occasionally required to stand, walk and reach. The employee must be able to lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. These responsibilities need to be done with or without reasonable accommodations. 

Qualifications
Experience with CPT, ICD-9 and HCPC codes. Experience with Windows based environments.  Experience with various insurance plans and billing requirements. Experience with all billing practices. Experience with claim forms and explanation of benefit forms. Ability to prioritize tasks, and communicate clearly with people. Strong interpersonal skills and the ability to work independently.

Requires a high school diploma or its equivalent with 1 or more years of experience in the field of medical billing. Experience with all commonly used concepts, practices and procedures. Highly effective communications skills and the ability to complete all aspects of an account. Must be very organized.

Software and Performance Specialist

Job Function
Responsible for training clients in the use of all SSIMED products. This includes client interaction, classroom facilitation, go-live client support, troubleshooting potential issues, project management, writing training materials, and working with Support to resolve other client issues.

Essential Functions

1. Train full service and system clients in all SSIMED products
2. Classroom facilitation
3. Ability to successfully facilitate client go-live date
4. Work with Support to ensure that client issues are resolved in a timely manner
5. Work with Implementation Lead in the implementation process
6. Technical writing abilities are necessary
7. Work with Support on any related issues
8. Work effectively with other team members and provide coverage as needed in various areas
9. This position requires a flexible individual as the schedule changes frequently and requires travel including overnight stays to conduct training classes.
10. Perform various other duties as assigned by Training Manager

Additional Responsibilities
While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.  The employee is frequently required to use hands to type and handle items.  The employee is required to stand, walk and reach.  The employee must be able to lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.  These responsibilities need to be done with or without reasonable accommodations.  This position requires a flexible individual as the schedule changes frequently and requires travel including overnight stays to conduct training classes.

Qualifications
BA or equivalent work-experience. Previous training experience is an asset, not a requirement. Working knowledge of and experience with Windows and the Microsoft Suite of products. Knowledge of billing practices is an asset. The employee must possess the ability to work effectively and communicate clearly with coworkers.  This individual must have excellent writing skills, outstanding interpersonal skills and excellent organizational skills.  Employee must be able to prioritize projects and tasks.  Attendance on a consistent basis is required. 

Software and Performance Specialist - Trainer

Job Function
Responsible for training clients in the use of all SSIMED products. This includes client interaction, classroom facilitation, go-live client support, troubleshooting potential issues, project management, writing training materials, and working with Support to resolve other client issues.

Essential Functions

1. Train full service and system clients in all SSIMED products
2. Classroom facilitation
3. Ability to successfully facilitate client go-live date
4. Work with Support to ensure that client issues are resolved in a timely manner
5. Work with Implementation Lead in the implementation process
6. Technical writing abilities are necessary
7. Work with Support on any related issues
8. Work effectively with other team members and provide coverage as needed in various areas
9. Perform various other duties as assigned by the Chief Learning Officer

Additional Responsibilities
While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.  The employee is frequently required to use hands to type and handle items.  The employee is required to stand, walk and reach.  The employee must be able to lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.  These responsibilities need to be done with or without reasonable accommodations.  This position requires a flexible individual as the schedule changes frequently and requires travel including overnight stays to conduct training classes.

Qualifications
BA or equivalent work-experience. Previous training experience is an asset, not a requirement. Working knowledge of and experience with Windows and the Microsoft Suite of products. Knowledge of billing practices is an asset. The employee must possess the ability to work effectively and communicate clearly with coworkers.  This individual must have excellent writing skills, outstanding interpersonal skills and excellent organizational skills.  Employee must be able to prioritize projects and tasks.  Attendance on a consistent basis is required.