Come and work with us.
Our current openings are always changing. Check back frequently to see what we have added.

E-mail your resume to resume@ssimed.com. Please include the job title and salary requirements. If you would prefer to mail or fax your resume to us, it can be sent to:

SSIMED, LLC
835 Bloomfield Avenue
Windsor, CT 06095

Confidential Fax: (888) 323-3902

Customer Service Representative

Job Function:
To provide software application support to end users via telephone or on-site.

Essential Functions:
1. Listens to customer question or problem and provides answers courteously from "most frequently asked" questions text in desk computer. Searches operations manual for answers to other questions.
2. Tries to assist customer "troubleshoot" through installation or working problem with the software. Refers complex cases to customer engineer for assistance.
3. Meets weekly with help desk team to discuss trends of inquiries and items difficult to answer.
4. With experience, provides on-site training to customer’s employees.
5. Attends training sessions on new products and provides input for development of user manuals for these products.
6. Assists persons with disabilities to use the software, offering additional adaptive features if needed.
7. Assists in staffing company exhibit at trade shows and conferences, answering questions about products and obtaining names of prospects.
8. Medical Billing knowledge required.
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Qualifications:
Two or more years of intense work-related experience with multiple software packages. Skills in the use of the PCs, laptops, mouse, modem, fax, mainframes. Strong telephone and interpersonal contact skills required. Willingness to have telephone conversations monitored for quality performance.

To apply, send your resume to resume@originhs.com or fax to (888) 323-3902.